Home Service 3 Quality Problem Solving Example
Team Process Overview
SIPOC, Problem Statement, Process Map, Defects, Root
Cause Analysis, Alternatives-Priorities and Action Plans
Flow Mapping Example
Orange Post-its: Suppliers
Green Post-its: Process Steps
Yellow Post-its: Process Inputs – materials &
tooling
Yellow Lined Post-its: Defects shown where they are
detected in the process
Pink Lined Post-its: Root causes indicating where
and how defects are created. Categories: Management, Manpower, Methods,
Machines, Maintenance and Environment
Hart Innovative Solutions, Inc. (585) 235-1720
www.HartInnovations.com GregHart@HartInnovations.com