Home Service 3 Corrective Action Process Example
Corrective Action in Context
q Cost of Quality
o
Prevention - Appraisal
o
Internal Failure - External
Failure
q Corrective Action
o
Detect escaping defects
(Appraisal)
o
Determine extent and cause
o
Repair or Scrap (Internal /
External Failure)
o
Install Permanent Fix
(Prevention)
Prevention before the fact is preferable through design for
manufacturing, process design and supplier involvement
Typical Problems
q Multiple Process Paths - Internal / Supplier
q Multiple hand-offs / delays
q Unclear Roles & Responsibilities
q Focus on Disposition - Expediting Replacement Parts
q Containment / Inventory Control Limited - Repeat Defects
q Ineffective Corrective Actions: “Talked to Operator...”
etc.
q Don’t install Permanent Fixes to Producing Process
q Don’t focus on vital few - Pareto Ranked Defects
q System - variable entry, manual forms, missing links
q Unclear Supplier Specifications - Lack Quality Plans
Example Process
Hart Innovative Solutions, Inc. (585) 235-1720
www.HartInnovations.com GregHart@HartInnovations.com